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so·lu·tion
a. The method or process of solving a problem.
b. The answer to or disposition of a problem.

ser·vice
a. Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer.
b. To make fit for use; adjust, repair, or maintain: service a pc.
c. To provide services to.

sup·port
a. Maintenance
b. One that supports.
c. To provide for or maintain.

Support Team

About the Support Team

Evan Wilson
IT Assistant

Evan Wilson

Evan is a keen IT support person and is passionate about helping people get the most from IT. He also specialises in investigating difficult and unusual IT problems. Evan has had an excellent start to his IT career in Canada before coming to Scotland.

Prior to joining the Icelantic team in 2007, Evan utilized his customer service skills in the hospitality and automotive industries. He is looking forward to broadening his IT knowledge and skills to include more server based environments and general support. He aims to maintain a high-level of customer satisfaction, and keep the Icelantic Service Standard at a high.

Evan is from Canada, and has an interest in cars, photography, and cooking when he’s not playing with computers.

Richard Nesbitt
IT Assistant

Richard Nesbitt

Richard has been keen member of Icelantic’s first line support team since May 2008. He has had an interest in I.T from a young age and particularly enjoys getting to troubleshoot new and complex problems.

Prior to joining Icelantic Richard achieved several qualifications in I.T, beginning in Belfast where he is from originally and then coming to Edinburgh to achieve a Distinction in Network Computing at Napier University. Through his years in Icelantic Richard has taken the skills acquired from his College training and a University degree and increased his knowledge to cover a wide range of platforms and the skills necessary to troubleshoot a multitude of desktop and server problems. Richard hopes to continue his career in Icelantic for many years to come and in the near future plans to achieve further Microsoft Certified Qualifications.

Outside of work Richard enjoys running and cycling, and has a newfound interest in languages which includes learning German at Edinburgh University.

Greg Thomson
IT Assistant

Greg Thomson

Greg started with Icelantic in February 2011. Greg has a keen interest in computing and is looking forward to developing his support skills with Icelantic, and bringing his focused and enthusiastic attitude to our client base. Greg is going to achieve in the following year by becoming fully Microsoft certified and qualified in VMware.

In his spare time Greg enjoys reading a lot of blogs regarding the latest technologies in the months and years to come , he also has a big interest in cars and enjoys driving at the weekends.

Gareth Reid
IT Assistant

Gareth Reid

Gareth started with Icelantic in September 2011. Gareth has been involved in IT helpdesk support for over 4 years. He is a very keen IT person and committed to ensuring a high-level of customer satisfaction. Gareth loves to help people get the most from IT and can’t wait to expand on his current experience and skills.

While not fixing computers, Gareth loves to keep fit by playing football and running. He is also a keen musician and currently plays the drums.

ABOUT US >> Support Team

About the Support Team

Evan WilsonIT Assistant eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%65%76%61%6e%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%22%20%3e%65%76%61%6e%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%3c%2f%61%3e%27%29%3b'))

Richard NesbittIT Assistant eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%72%69%63%68%61%72%64%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%22%20%3e%72%69%63%68%61%72%64%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%3c%2f%61%3e%27%29%3b'))

Greg ThomsonIT Assistant eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%67%72%65%67%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%22%20%3e%67%72%65%67%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%3c%2f%61%3e%27%29%3b'))

Gareth ReidIT Assistant eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%67%61%72%65%74%68%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%22%20%3e%67%61%72%65%74%68%40%69%63%65%6c%61%6e%74%69%63%2e%63%6f%6d%3c%2f%61%3e%27%29%3b'))

Evan Wilson
IT Assistant

Richard Nesbitt
IT Assistant

Greg Thomson
IT Assistant

Gareth Reid
IT Assistant